![]() Step 2: Customize Your Chatbot's Appearance The bot icon to the right edge of a profile indicates that profile has at least one chatbot already associated with it. Select the Twitter profile to which you’d like to assign the bot. Note: There is no limit to the total number of chatbots you can create however, each profile can only have one chatbot active at any time. The overflow menu in the lower right corner of your chatbot tile will allow you to edit, duplicate, delete, or share a preview. To view, edit or test a chatbot, simply click on the tile. ![]() Create a new chatbot by selecting Blank Template or one of the preconfigured chatbot templates. Users with Read Only, Needs Approval or Can Reply permissions to a Twitter profile or Facebook page can view existing chatbots but cannot create new chatbots or take action (i.e.Users with Full Publishing permission can create, edit, activate or delete a chatbot for a given Twitter or Facebook profile.Users must have the Bots feature permission enabled.In this guide, we will walk you through the process of building a chatbot for Twitter Direct Message and Facebook Private Message conversations. Chatbots can be used to help automate repetitive conversational tasks (like gathering information), resolve customer issues at a faster rate and create unique marketing experiences. Sprout’s Bot Builder is a set of tools within the Engagement suite that facilitates the implementation of automated conversational workflows, also known as chatbots. New to Sprout Social? Learn how our Bot Builder fits into our suite of social media automation tools here.
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